This course is designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, career changer, or simply looking to break into the tech industry, this course will equip you with the foundational knowledge and hands-on skills needed to succeed in the field.

You’ll explore how computer systems work and the common security threats users face today. Key topics include hardware components like the CPU, memory, storage, and peripherals, and how these interact with the operating system. You’ll also learn how the CPU processes instructions, how memory is managed, and how device drivers enable hardware and software to work together.

Additionally, you'll build confidence working with essential productivity tools used in real-world IT environments, including Microsoft Word, Excel, PowerPoint, Outlook, Teams, and OneDrive—giving you practical experience that employers value.

If Microsoft Office is not installed on your computer, a licensed version will be provided during the course. This is only applicable to Windows computers.

✅ After Completing This Course, You Will Be Able To:

• Identify the key components of a computer system, including the CPU, memory, storage devices, input/output devices, and peripherals

• Describe how computer system components interact with the operating system, including instruction processing, memory management, and device drivers

• Understand the relationship between hardware, software, and system security

• Use core Microsoft 365 tools to boost productivity and workplace efficiency:

  • Microsoft Word for document creation and formatting

  • Microsoft Excel for organizing data and using simple formulas

  • Microsoft PowerPoint for designing clear, professional presentations

  • Microsoft Outlook for email communication and calendar management

  • Microsoft Teams for online collaboration and meetings

  • Microsoft OneDrive for secure cloud storage and file sharing